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We want our returns process to be clear, straightforward and transparent from the beginning.
RETURN SHIPPING & REFUND CONDITIONS
If your return is approved, you will be provided with a return address and instructions explaining how to send your item back to us.
Please do not return an item before receiving return instructions from our support team.
Our team provides you with the appropriate return address and return instructions.
The approved product is shipped back to us at the customer's expense unless otherwise required by applicable law.
Once received, the item is inspected before an eligible refund is approved and processed.
IMPORTANT RETURN INFORMATION
All return postage and shipping costs are the responsibility of the customer.
We do not provide prepaid return labels, reimburse return shipping costs, or cover expenses incurred when returning an item to us, unless otherwise required under applicable consumer protection law.
REFUND REQUIREMENTS
To be eligible for an approved refund, the returned product must first be successfully delivered back into our possession and inspected by our team.
Refunds will not be issued before the returned item has been successfully received and assessed.
Once the return has been received and approved, your refund will be processed back to your original payment method.
We cannot complete a refund for a return that has not successfully arrived back with us.
Returned products are inspected to ensure they meet the requirements of our Returns & Refunds Policy.
Approved refunds are returned to the original payment method used when placing the order.
Any return shipping or postage costs paid by the customer are non-refundable.
PLEASE NOTE
Any original shipping or postage charges paid when placing the order are non-refundable, except where required by applicable law.
Postage or courier costs paid when returning an approved item are non-refundable.
Your refund is generally limited to the eligible purchase price of the returned product, less any applicable non-refundable charges or fees.
A refund may be refused if the item is not received, is damaged due to inadequate return packaging, or does not satisfy the conditions of the Returns & Refunds Policy, subject to applicable law.
BEFORE RETURNING YOUR ITEM
If you believe you need to return an item, please contact our support team before sending the product back so we can provide the correct return instructions and address.
